The Federal Public Defender for the Western District of Texas is looking for an Assistant Computer Systems Administrator (ACSA). You will deliver specialized technical support to end users and assist with the daily administration of an integrated Windows environment across a wide-area network. This role supports our Austin office and involves troubleshooting hardware and software, assisting with network functions, and supporting staff in trial preparation, requiring travel and the ability to lift up to 50 pounds.
What You'll Do
- Deliver user support services, including troubleshooting hardware, software, peripherals, and connectivity issues.
- Assist in the administration, monitoring, and support of a multi-office Windows network environment.
- Participate in planning, imaging, configuring, and deploying Windows workstations.
- Support the testing, installation, and maintenance of firmware, software, and system patches.
- Develop, document, and maintain standard operating procedures for deployed automation systems.
- Maintain accurate inventory tracking, including auditing and lifecycle control.
- Assist with backup routines, disaster recovery processes, and antivirus monitoring.
- Support staff in trial preparation by leveraging IT-based automation tools and applications.
- Provide technical support to multiple offices within the Western District of Texas.
What We're Looking For
- A high school graduate or equivalent with at least three years of general experience providing a working knowledge of automated systems and two years of specialized experience.
- Comprehensive knowledge of computer systems administration principles, practices, methods, and techniques.
- A highly proactive, self-motivated, detail-oriented candidate with strong organizational abilities.
- Proficiency in learning and applying new technical skills and concepts.
- Ability to quickly diagnose and resolve system issues.
- Strong client-service orientation and excellent communication skills.
- Strong hands-on experience supporting and administering Windows 11 desktop and laptop systems in an enterprise environment.
- Proficiency with Microsoft Office 365 installation, troubleshooting, and user support.
- Experience installing and troubleshooting hardware and software.
- Foundational network administration skills.
- Working knowledge of Active Directory for user account creation, maintenance, and access management.
- Experience with enterprise backup solutions (e.g., Backup Exec), including monitoring, job administration, and data recovery.
- Familiarity with enterprise antivirus platforms, including deployment, updates, and ongoing maintenance.
- Demonstrated ability to deliver exceptional end-user support for both software and hardware issues.
- Proven ability to work independently with minimal supervision, demonstrating strong initiative, sound judgment, and effective time-management skills.
Nice to Have
- A bachelor’s degree.
- Proficiency in Windows Server administration, including hands-on experience managing Hyper-V virtualization environments.
- Experience administering and supporting Network Attached Storage (NAS) systems.
- Capability in creating, customizing, and deploying Windows 11 system images using tools such as Acronis and Universal Imaging Utility (UIU).
- Familiarity with litigation support software, such as Trial Director, CaseMap, and dtSearch, including setup, maintenance, and user support.
- Prior work experience in a law office environment, with an understanding of court operations, workflows, and legal processes.
Technical Stack
- Windows 11
- Microsoft Office 365
- Active Directory
- Backup Exec
- Windows Server
- Hyper-V
- Network Attached Storage (NAS)
- Acronis
- Universal Imaging Utility (UIU)
- Trial Director
- CaseMap
- dtSearch
Team & Environment
You will work under the direction of the Supervisory Computer Systems Administrator (SCSA).
Benefits & Compensation
- Health insurance
- Life insurance
- Retirement plan
- Thrift Savings Plan participation
- Salary range: $68,545 (JSP-9, Step 1) to $92,023 (JSP-12, Step 1)
Work Mode
This is an onsite position based in Austin, Texas.
The Federal Public Defender is an equal-opportunity employer.
