Kiavi is seeking an Asset Resolution Specialist to join our Special Servicing Team. In this role, you will manage a portfolio of loans in default, acting as the primary point of contact for customers needing workout assistance. You'll implement loss mitigation strategies, analyze financial options, and work closely with investors to negotiate the best possible resolutions.
What You'll Do
- Manage a portfolio of loans in default and implement loss mitigation strategies.
- Review and validate documents, and answer technical foreclosure questions from borrowers.
- Analyze work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, and deed in lieu.
- Deliver a proposal for the option that yields the best return for the investor.
- Work closely with our investors to negotiate loss mitigation strategies.
- Set clear expectations with borrowers and other involved parties about loan status.
- Communicate possible difficult decisions up to the final resolution.
- Manage relationships with internal departments and with business partners.
- Ensure all updates, analyses, and decisions are administered and tracked in the appropriate systems.
- Generate ideas for improvement or increased efficiency and support the implementation of new ideas and initiatives.
- Be responsible for periodic and ad-hoc reporting.
What We're Looking For
- Minimum of 2 years of mortgage experience.
- Bachelor’s degree.
- Exemplary communication skills, both written and spoken.
- Ability to guide customers and investors through the retention and/or liquidation process and navigate on their behalf.
- General knowledge about the entire loss mitigation process.
- Self-starter with the ability to independently work a pipeline effectively.
Team & Environment
You will be part of the Kiavi Special Servicing Team, which is the primary point of contact for customers after a loan is approved.
Benefits & Compensation
- Compensation range: $47,000 - $64,000.
- Medical, Dental, and Vision Insurance: Free employee-only coverage.
- Health Savings Account (HSA): Annual employer contribution ($1,000 individual, $2,000 dependents).
- Disability and Life Insurance: Immediate access to short-term and long-term disability, group life and AD&D insurance.
- Remote Work Policy: One-time office setup reimbursement up to $500 and a monthly $85 stipend for internet and phone expenses.
- Flexible Time Off: No strict limits, manager-approved.
- Paid Leaves: Up to 8 weeks for medical/caregiver, 12 weeks paid maternity/paternity leave.
- 401(k) & Company Match: 100% match up to 3% of compensation or $8,000, immediately vested.
Work Mode
This is a hybrid role. You can work remotely from any approved hiring region.
Kiavi is an Equal Opportunity Employer. We use E-Verify to confirm identity and employment eligibility.
