The Area Head of Customer Success at Maersk will serve as a strategic partner to the Area Sales Manager, driving the Sales Leadership Team (SLT) agenda and leading a team of Customer Success Partners (CSPs) and Customer Solutions Partner. Based in Nairobi, Kenya, this role focuses on enhancing sales performance, standardizing processes, and enabling scalable customer solutions within Maersk’s global trade environment.
What You'll Do
- Drive Customer Success Partner standardization, ensuring value add to Customers
- Ensure standard process and system adoption for CSPs
- Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS
- Drive adherence to sales minimum standards for CSPs
- Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner
- Influence and drive performance enhancing actions via SLT
- Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner
- Align Area execution with regional sales strategy and tools
- Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard
- Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT
- Support with pilots, system rollouts, and gembas
- Maintain local data hygiene to meet regional and global standards
What We're Looking For
- Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
- Between 7 – 10 years’ experience in end-to-end supply chain management and execution
- Proven experience leading a team in high volume logistics operations
- Proficiency using data analytics tools
- CRM proficiency (Salesforce highly preferable)
- Stakeholder management (internally and externally)
- Ability to demonstrate delivery with high accuracy
- Ability to work under pressure in a fast-paced environment
- Attention to detail
Technical Stack
- Salesforce
- data analytics tools
Team & Environment
- Leads a team of Customer Success Partners (CSPs) and Customer Solutions Partner; collaborates with Sales Leadership Team (SLT), Area Sales Manager, and Regional Pipeline and Performance Lead
- Reports to: Area Sales Manager
Benefits & Compensation
- Work in a culturally diverse, stimulating environment
- Individual performance within highly professional teams
- Teamwork based on acceptance, respect, dedication, and collective achievement
- Ethical marketplace competition with credibility and value
- Constant Care and Humbleness in preparing for the future
- Uprightness and transparency in operations
- Accountability in all actions
- Inspiring and challenging work environment
- Pride in hiring the best person for the job irrespective of gender, age, nationality, or religious belief
Work Mode
- Location: Nairobi, Kenya
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
