The University of Arkansas for Medical Sciences (UAMS) is hiring an Appointment Business Center Scheduler III (Access Coordinator III). In this crucial role, you will coordinate appointments in a call center environment, directly supporting patient care activities and efficient organizational operations. You will be part of a collaborative health care organization focused on improving patient care and the lives of Arkansans.
What You'll Do
- Schedule, reschedule, coordinate, and cancel patient appointments.
- Answer telephones in a professional and friendly manner, demonstrating effective communication skills.
- Input and update accurate patient information.
- Communicate accurate and complete information.
- Deal with conflicts positively and professionally using careful listening and service recovery skills.
- Maintain strict confidentiality of patient information.
- Perform other duties as assigned.
What We're Looking For
- High School Diploma or GED.
- Three (3) years of customer service experience, preferably in registration, billing, or scheduling within a healthcare environment.
- Knowledge of basic medical terminology.
- Intermediate proficiency with computers (MS Office Suite preferred).
- Basic keyboarding and telephone etiquette skills.
- General knowledge of office machines, including printers and scanners.
Nice to Have
- Experience working with the EPIC system.
- Call center experience.
Benefits & Compensation
- Compensation: $16.33/hr ($33,966.40/yr).
- Health: Medical, Dental, and Vision plans available for qualifying staff and family.
- Paid Holiday, Vacation, and Sick Leave.
- Education discount for staff and dependents (undergraduate only).
- Retirement: Up to 10% matched contribution from UAMS.
- Basic Life Insurance up to $50,000.
- Career Training and Educational Opportunities.
- Merchant Discounts.
- Concierge prescription delivery on the main campus when using UAMS pharmacy.
Work Mode
This position is fully onsite.
The University of Arkansas is an equal opportunity institution.
