The University of Arkansas for Medical Sciences (UAMS) is hiring an Appointment Business Center Scheduler III (Access Coordinator III). In this crucial role, you will coordinate appointments in a call center environment, directly supporting patient care activities and efficient organizational operations. You will be part of a collaborative health care organization focused on improving patient care and the lives of Arkansans.

What You'll Do

Schedule, reschedule, coordinate, and cancel patient appointments.
Answer telephones in a professional and friendly manner, demonstrating effective communication skills.
Input and update accurate patient information.
Communicate accurate and complete information.
Deal with conflicts positively and professionally using careful listening and service recovery skills.
Maintain strict confidentiality of patient information.
Perform other duties as assigned.

What We're Looking For

High School Diploma or GED.
Three (3) years of customer service experience, preferably in registration, billing, or scheduling within a healthcare environment.
Knowledge of basic medical terminology.
Intermediate proficiency with computers (MS Office Suite preferred).
Basic keyboarding and telephone etiquette skills.
General knowledge of office machines, including printers and scanners.

Nice to Have

Experience working with the EPIC system.
Call center experience.

Benefits & Compensation

Compensation: $16.33/hr ($33,966.40/yr).
Health: Medical, Dental, and Vision plans available for qualifying staff and family.
Paid Holiday, Vacation, and Sick Leave.
Education discount for staff and dependents (undergraduate only).
Retirement: Up to 10% matched contribution from UAMS.
Basic Life Insurance up to $50,000.
Career Training and Educational Opportunities.
Merchant Discounts.
Concierge prescription delivery on the main campus when using UAMS pharmacy.