Responsibilities
- Reviewing, troubleshooting, and supporting end users and admin support via ticketing system
- System reviews and best practice advice may be requested
- Client requested data conversions
- Maintain client service level agreements
- Review and maintain client’s portfolio in their system of record
- Implementing best practice ideas in client systems
- Reporting ticket counts and repeat issues with clients
- Create and deliver customized training materials and documentation
- Liaison for both internal and external customers
- Support Senior Consultants on projects as needed
Requirements
- Above average proficiency in a Real Estate Platform (Multifamily, Commercial, Senior housing, and Affordable experience all considered)
- Previous technical/software support experience
- Ability to switch tasks quickly and work with multiple clients and changing deadlines
- Proficiency in Microsoft Office Suite and the ability to learn new software applications quickly
- Ability to manage multiple tasks with exceptional attention to detail
- Ability to be a self-starter and be comfortable with remote work
- At least 2 years of property management systems experience required (Yardi, Entrata or RealPage experience preferred)
Benefits
- competitive compensation
- incentive and bonus plans
- total rewards package prioritizing mental, physical, and financial well-being
- professional learning
- Altus Intelligence Academy
- Activity-Based Work model
- mentorship from the best and brightest in CRE
- access to the best data sets, tools and technology in the industry
Work Arrangement
Hybrid
Team
Structure: close-knit team
Additional Information
- Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at accessibilityusa@altusgroup.com or +1 888 692 7487.
- Use of Artificial Intelligence AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.
- Background checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.
