Rockefeller Philanthropy Advisors is hiring an Application Support Specialist to serve as the primary technical point of contact for enterprise customers across the United States. In this role, you will ensure high customer satisfaction by troubleshooting and supporting Salesforce-based insurance solutions.
What You'll Do
- Deliver top-tier technical and functional application support to enterprise customers across the U.S., primarily via phone, CRM platforms, and video meetings.
- Troubleshoot issues and support Salesforce-based insurance solutions, ensuring timely and accurate resolution.
- Document interactions and maintain follow-ups in line with internal processes, escalating issues when needed.
- Perform installations, configurations, and updates on the system and Salesforce platform.
- Conduct end-user training on CRM workflows and processes.
- Maintain knowledge base content to support self-service and internal reference.
- Understand and support integration flows, data structures, and compliance within the insurance industry.
- Collaborate cross-functionally with internal teams such as R&D, Product, Customer Success, and Implementation.
- Take full ownership of U.S. support issues, acting as the main specialist for the region.
What We're Looking For
- 2–3 years of experience in a software/SaaS support role, with proven technical troubleshooting skills.
- Hands-on experience supporting Salesforce-based applications.
- Familiarity with corporate application support standards and customer service best practices.
- Ability to work independently and manage priorities effectively in a high-paced environment.
- Strong communication skills, both written and verbal, with a customer-centric approach.
Nice to Have
- Experience in the insurance industry.
- Salesforce certifications.
- Familiarity with Jira and Confluence.
Technical Stack
- Salesforce
- CRM platforms
- Jira
- Confluence
Team & Environment
You will collaborate cross-functionally with internal teams such as R&D, Product, Customer Success, and Implementation.
Benefits & Compensation
- Competitive salary package.
- Flexible work environment with potential for remote options.
- Health insurance and wellness programs.
- Professional development and training opportunities.
- Inclusive and collaborative company culture.
- Opportunity to work with global clients in a fast-growing tech environment.
Work Mode
This is a remote position open to candidates in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
