Responsibilities
- Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
- Support application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues effectively.
- Deliver assigned or self-identified improvement projects, collaborating across teams and skill sets to achieve successful outcomes.
- Create and maintain helpful training materials that empower both self and others to work confidently and efficiently.
- Ensure documentation and processes align with recognised industry standards such as ISO and NCSC best practice.
- Champion service improvement by identifying opportunities for efficiency, including the use of automation and full optimisation of supporting applications.
Requirements
- Proven problem-solving abilities with a proactive, solutions focused approach.
- Strong experience working with Microsoft Intune, Microsoft 365, Exchange, and Active Directory environments.
- Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
- Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
- Skilled in stakeholder management, with the confidence to engage effectively at all levels.
- Able to work independently while also following processes, guidance, and best-practice standards.
Nice to Have
- Knowledge of Microsoft Azure and cloud-based environments.
- Experienced in Entra ID management and administration.
- Skilled in Identity and Access Management (IAM) processes and best practices.
- Able to implement and manage Conditional Access policies to enhance security and user experience.
