HomeVision is looking for an Application Support Engineer to join our mission of helping the home valuation and appraisal industry work more efficiently. In this role, you will be responsible for handling customer support requests, troubleshooting, and proactively improving our support tooling and product functionality. This position offers a clear path to grow your career into software development or sales engineering.
What You'll Do
- Handle incoming customer support requests, answering questions, updating system configuration, and troubleshooting.
- Take on software development and process improvements during downtime to create support tooling and modify product functionality.
- Look to not just solve the proximate issue but to eliminate the issue or reduce the time to handle the issue going forward.
What We're Looking For
- A solid understanding of the fundamentals of software engineering.
- Ability to handle complex situations with a problem-solving mindset.
- Ability to communicate clearly and concisely in writing.
- A drive to learn and grow with a mindset of continuous improvement.
- Consistent and dependable attendance, with flexibility to work the early shift (6:00 AM PT start) or the afternoon shift (6:00 PM PT end).
- Currently residing in the United States, including Puerto Rico.
- Authorized to work in the US without visa sponsorship.
Nice to Have
- Commercial software development experience.
- Customer service or support experience.
Benefits & Compensation
- A flexible time-off policy.
- A high degree of autonomy and ownership of your work.
- Support for your professional goals and learning within and beyond the company.
- Ability to grow the role over time to take on additional responsibilities.
Work Mode
This role is open to candidates located anywhere in the United States, including Puerto Rico.
