Encora is hiring a Senior Application Support Engineer (SRE) to ensure the reliability, availability, and performance of our mission-critical applications and platforms. You will lead incident management, conduct root cause analysis, and collaborate closely with development teams to drive system improvements.
What You'll Do
- Be part of a global production operations team supporting external-facing web applications.
- Manage incidents, perform root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work within a global team to enable a 24x7 support model for internal triage, communication, and root cause analysis.
- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Create, document, and iterate application monitoring including alerts and synthetic tests.
- Investigate and expand functionality in Splunk to enable Splunk AI.
Technical Stack
- AWS
- Mulesoft
- Splunk
Team & Environment
You will be part of a global production operations team and a team of consultants.
Work Mode
This is a global role with locations in the US.
Encora is an equal opportunity employer.
