Responsibilities
- Full ownership to allocated new integration projects with Envipco customers across EU in collaboration with the EU Support team & R&D
- Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing
- Testing of new software versions (both proprietary machine software and OS)
- Coordinate & support rollout of new software releases to the field
- Translate customer requests to R&D sprints as appropriate
- Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team
- Support the setup of pilot tests/initiatives across EU
- Gather feedback direct from customers for future improvements/enhancements to our devices
- Stay up to date with new product developments to ensure we always deliver the highest level of service possible
Requirements
- Technical qualification / background from automation or software systems
- Some years experience in a software related technical support role
- Background in customer service/support, ideally with both onsite & remote experience
- Flexible and willing to travel and work on European projects
- Some programming experience with capabilities to write test scripts
- Experienced in using scripting languages (e.g. Bash shell, Python etc.)
- Previous work with Linux systems and command line experience is a must
- Clear in communication, focused and patient
- Fluent in Polish and English
Nice to Have
- Any other European language is a plus
Work Arrangement
Remote (Country) — EU
Additional Information
- Temporary 1-year position
- Flexible and willing to travel for European projects
- Fluent in Polish and English
- Any other European language is a plus
- Must have background in customer service/support with both onsite and remote experience
- Must be able to work on European projects
