Enterprise Bot is looking for an AI Solutions Engineer to lead the hands-on implementation of AI-powered conversational solutions in complex enterprise environments. You will be a key technical builder, designing architectures and owning integrations directly with client engineering teams as part of our growing Barcelona hub.

What You'll Do

Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows.
Architect scalable, production-grade integrations between AI platforms and enterprise ecosystems.
Integrate AI solutions with contact center platforms, CRM systems, ITSM tools, and collaboration tools.
Connect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines.
Implement integrations with messaging channels such as WhatsApp and email gateways.
Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON).
Translate business requirements into scalable, production-ready technical architectures.
Troubleshoot complex integration issues across distributed systems.
Work directly with client IT teams, solution architects, CRM administrators, and technical project leads.
Lead technical workshops and solution discussions with client engineering and architecture teams.
Collaborate internally with Project Managers and Customer Success Managers to deliver projects.
Continuously improve internal implementation frameworks, deployment standards, and technical best practices.

What We're Looking For

4+ years of experience in API integrations, backend engineering, or system integration projects.
Strong understanding of RESTful API design and consumption, authentication and authorization mechanisms (OAuth2, JWT, SSO, and token-based systems), as well as JSON, payload transformation, and data mapping.
Familiarity with webhooks, event-driven architectures, asynchronous workflows, and system architecture fundamentals.
Experience with logging, monitoring, and troubleshooting production systems.
Hands-on experience integrating with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
Experience working with contact center ecosystems (e.g., Genesys Cloud / Engage or similar).
Experience integrating with ITSM systems such as ServiceNow, BMC Remedy, or JIRA Service Management.
Exposure to conversational AI, NLP, voice automation, IVR systems, email automation, and routing systems.
Strong debugging and troubleshooting mindset and the ability to resolve complex integration issues.
Comfortable operating in enterprise technical environments and leading technical discussions, constructively challenging assumptions, clearly explaining architectural trade-offs, and acting as a trusted technical counterpart to clients and internal teams.
Scripting experience with languages such as JavaScript, Python, or similar.
Professional working proficiency in English (required) and German and/or French (required).

Nice to Have

Hands-on experience with Genesys contact center ecosystems.
Experience with middleware or integration platforms.
Experience deploying AI solutions in production environments.

Technical Stack

APIs & Protocols: REST APIs, OAuth2, JWT, JSON, webhooks
Languages: JavaScript, Python
CRM: Salesforce, Microsoft Dynamics, HubSpot
Contact Center: Genesys Cloud, Genesys Engage
ITSM: ServiceNow, BMC Remedy, JIRA Service Management
Collaboration: Microsoft Teams, Outlook, O365

Team & Environment

You will be part of a global team of more than 70 highly skilled professionals. Internally, you'll work closely with Project Managers and Customer Success Managers to deliver projects. This role is an opportunity to be part of building our Barcelona technical hub from the ground up.