Minted is hiring an AI & Automation Engineer

Minted is seeking an AI & Automation Engineer to join our team. At Minted, we believe artists shape culture, and our marketplace empowers a thriving community of independent artists to sell and scale their work. You will design and implement AI-driven automations and internal copilots to optimize workflows across the organization, building intelligent assistants for HR, Finance, Operations, and other departments.

What You'll Do

• Design, build, and maintain AI assistants and copilots for HR, Finance, Operations, and other business units.
• Develop custom AI agents for task automation using APIs, middleware, and modern AI frameworks.
• Implement prompt engineering strategies and agentic design patterns for optimal AI performance.
• Integrate generative AI capabilities into service desk ticketing, employee onboarding, and knowledge base systems.
• Create end-to-end automated workflows that reduce manual tasks and improve efficiency.
• Build and maintain integrations between AI platforms and corporate systems like Okta, HRIS, ticketing, and collaboration tools.
• Develop APIs and middleware solutions to enable seamless data flow between systems.
• Design scalable automation architectures that can grow with organizational needs.
• Measure and report on automation ROI, adoption metrics, and user satisfaction.
• Partner with IT Operations and Security teams to ensure compliant, secure AI deployments.
• Establish best practices for AI governance, data privacy, and ethical AI use.
• Continuously optimize existing automations based on usage patterns and feedback.
• Work cross-functionally with department leaders to identify automation opportunities.
• Document AI solutions, workflows, and technical specifications.
• Stay current with emerging AI technologies and automation platforms.
• Provide guidance and training to teams adopting AI-assisted workflows.

What We're Looking For

• 1-2 years of hands-on experience with AI platforms like OpenAI, Anthropic, Google AI, or Azure OpenAI.
• 3-5 years of experience in workflow automation, process automation, or data engineering.
• Proven track record of building and deploying production automation solutions.
• Practical experience with large language models, prompt engineering, RAG (Retrieval-Augmented Generation), and agentic AI patterns.
• Proficiency in Python, JavaScript, or TypeScript for automation and integration development.
• Hands-on experience with workflow automation tools such as Okta Workflows, Zapier, Make.com, n8n, or similar platforms.
• Strong understanding of RESTful APIs, webhooks, and API integration patterns.
• Experience with Postman, version control (Git), and modern development workflows.

Nice to Have

• Experience with enterprise AI platforms like Microsoft Copilot Studio, Salesforce Einstein, or ServiceNow AI.
• Familiarity with vector databases and semantic search technologies.
• Knowledge of identity and access management systems such as Okta or Azure AD.
• Experience with cloud platforms (AWS, Azure, GCP) and serverless architectures.
• Understanding of IT security and compliance frameworks.
• Background in DevOps practices and CI/CD pipelines.
• Experience with data visualization and reporting tools.

Technical Stack

• Languages: Python, JavaScript, TypeScript
• AI Platforms: OpenAI, Anthropic, Google AI, Azure OpenAI, Microsoft Copilot Studio, Salesforce Einstein, ServiceNow AI
• Automation Tools: Okta Workflows, Zapier, Make.com, n8n
• Development/Infra: Postman, Git, AWS, Azure, GCP

Benefits & Compensation

• Compensation varies by location: $105,400 - $138,338 in Geo 2 (Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR) and $96,720 - $126,945 in Geo 3 (All other U.S. metro locations). This role is eligible for stock options.
• Medical, Dental, and Vision Benefits.
• Employer Funded Health Savings Account.
• 10 Paid Holidays.
• Paid Time Off and Sick Leave.
• Paid Parental Leave.
• Monthly Gym/Wellness Reimbursement.
• 401(k) retirement savings plan.
• Employer Funded Commuter Benefits.
• Employee Discount.
• Friends and Family Discount.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.