Oracle America, Inc. is looking for an Advanced Services Engineer to deliver expert post-sales support and solutions. In this role, you will act as an advocate for customer needs, resolving their most complex and critical technical issues with a high degree of autonomy.
What You'll Do
- Deliver post-sales support and solutions to the Oracle customer base.
- Serve as an advocate for customer needs.
- Resolve post-sales non-technical customer inquiries via phone and electronic means.
- Resolve technical questions regarding the use of and troubleshooting for Electronic Support Services.
- Facilitate customer relationships with Support.
- Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- Solve extremely complex, often previously unknown, critical customer issues.
- Provide expert technical advice to customers and Oracle employees.
What We're Looking For
- Career Level IC4.
Technical Stack
- Exadata, Oracle Database Appliance (ODA), Oracle DBA, Oracle Secure Backup (OSB)
- OCI, Unix, Linux, Solaris
- ZFS Storage, Real Application Clusters, Grid Infrastructure
- Enterprise Manager OEM, Grid Control, Oracle VM
- Directory Server, ASM
- Network switches, protocols, and security
- Load balancer, Java, xml, SQL, shell scripting
Team & Environment
Member of the Support organization, part of the Customer Success Services (CSS) team.
Benefits & Compensation
- Flexible and remote working
- Learning and development opportunities
- Employee Assistance Program for mental health
- Employee resource groups
- Core benefits: medical, life insurance, access to retirement planning
- A competitive salary
Work Mode
This role is open to candidates in the Berlin area.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
