Integrated DNA Technologies (IDT), a Danaher company, is hiring an Advanced Customer Technical Support Specialist to provide expert technical support for Beckman Coulter Diagnostics systems. In this remote role, you will serve as a key resource for customers, independently resolving complex technical issues across hardware, software, and assays.
What You'll Do
- Provide advanced technical support to customers via phone, email, and video conference.
- Resolve complex and routine issues related to hardware, software, assays, and training.
- Diagnose problems to distinguish between hardware, reagent, and software issues, resolving them directly or dispatching the appropriate resource.
- Mentor and provide peer assistance for routine troubleshooting processes.
What We're Looking For
- An associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry.
- 7+ years of lab or field experience.
- Ability to handle the most complex technical issues with minimal supervision.
- Willingness and ability to work weekends in a 24/7 support environment.
Nice to Have
- Previous troubleshooting experience on electromechanical instrumentation.
- Experience in a medical technology call center or a medical laboratory.
- Experience working in a customer service environment.
Team & Environment
You will be part of the Urinalysis/Hematology CTSO team, reporting to the Hematology Supervisor.
Benefits & Compensation
- Compensation: $38.00-$43.00 per hour
- Paid time off
- Medical, dental, and vision insurance
- 401(k) plan
- Eligibility for bonus and incentive pay
Work Mode
This position is fully remote and based in the Miami, Florida area.
Danaher Corporation and all Danaher Companies, including IDT, are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
