Fiserv is hiring an Account Specialist, PNC

At Fiserv, a global leader in Fintech and payments, we move money and information in a way that moves the world. We are looking for an Account Specialist to join our team supporting PNC Merchant Services. In this role, you will provide advanced customer service to merchants, resolving complex payment processing issues and ensuring high levels of client satisfaction through collaboration with operations, risk, and technology teams.

What You'll Do

• Resolve complex merchant support cases across payment processing, settlement, and terminal issues through phone, email, and case management systems.
• Collaborate with internal teams such as operations, risk, and technology to triage, prioritize, and drive timely resolution for client-impacting issues.
• Document all interactions, root causes, and solutions; contribute to the knowledge base and standard operating procedures for future reference.
• Identify trends and recurring issues to recommend process or product improvements that enhance client support services.
• Escalate critical incidents using defined severity and service-level criteria and follow through until closure.
• Educate clients on tools, statements, fees, and best practices to reduce repeat contacts and improve overall satisfaction.
• Participate in continuous learning through training programs and on-the-job experiences to maintain current knowledge of merchant services.

What We're Looking For

• 2+ years of experience providing technical support or customer service for financial technology, merchant services, or a similar discipline.
• Proven experience in troubleshooting and complex problem resolution.
• Experience in creating and maintaining technical documentation.
• Proficiency with Microsoft Office (Word, Excel).
• An equivalent combination of education, relevant work, and/or military experience.
• You must currently possess valid and unrestricted U.S. work authorization.

Nice to Have

• Experience with remote desktop support tools.

Technical Stack

• Microsoft Office (Word, Excel)
• Remote desktop support tools

Team & Environment

You will collaborate closely with internal teams across operations, risk, and technology to deliver timely, effective solutions.

Benefits & Compensation

• Compensation range: $39,000.00-$53,000.00
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Work Mode

This role follows a hybrid work model.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.