About the Role
The Account Manager, PBM will lead client relationships within the pharmacy benefit sector, focusing on retention, satisfaction, and growth. This role requires a strategic communicator who can interpret data, coordinate cross-functional teams, and act as a trusted advisor to clients.
Responsibilities
- Manage key client accounts in the pharmacy benefit space
- Serve as primary contact for client inquiries and issue resolution
- Monitor account performance and identify opportunities for improvement
- Collaborate with internal teams to ensure service delivery
- Prepare and deliver regular client status updates
- Track and report on key performance metrics
- Support contract renewals and negotiations
- Identify expansion opportunities within existing accounts
- Maintain accurate client documentation and CRM records
- Coordinate onboarding for new clients
- Advocate for client needs internally
- Stay informed about industry trends and regulatory changes
- Escalate technical or operational issues as needed
- Conduct business reviews with stakeholders
- Ensure compliance with service level agreements
- Support the development of client-specific materials
- Respond to client requests within established timelines
- Participate in client onboarding calls
- Gather feedback to inform product and service improvements
- Maintain confidentiality of client information
- Work cross-functionally to resolve billing discrepancies
- Track client satisfaction and retention metrics
- Assist in the creation of client success plans
- Represent the company at client meetings
- Promote long-term client relationships
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid
Team
Client-facing team within a fast-growing health tech organization
About the Role
This position is responsible for managing relationships with pharmacy benefit clients, ensuring service excellence, and driving account growth. The ideal candidate will combine healthcare industry knowledge with strong client management skills to support long-term partnerships.
What We Value
We prioritize integrity, responsiveness, and strategic thinking. Candidates should demonstrate a commitment to client success and a deep understanding of the complexities within the PBM landscape.
Not available
