Responsibilities
- Build long-lasting relationships with clients, moving beyond a 'vendor' status to become a trusted advisor who understands their unique pain points.
- Drive Growth: You’ll be the engine of Quorum’s revenue expansion, finding and closing opportunities to bring more of our solutions to the organizations that need them.
- Retention & Turnarounds: You take pride in 'saving' high-risk clients and turning them into loyal brand advocates who provide references and referrals.
- Voice of the Customer: You’ll bridge the gap between our users and our Product/Engineering teams, ensuring that client feedback directly influences our roadmap.
- AI-Forward Strategy: Leverage AI tools to synthesize account performance and automate reporting, allowing you more time to focus on high-value strategic discussions.
Requirements
- 3+ years in Account Management or Customer Success within the SaaS space, with a proven track record of hitting revenue and retention targets.
Nice to Have
- You are confident leading Executive Business Reviews with C-Suite leaders and can translate complex software features into measurable business impact.
- You establish rapport with ease—whether in-person or online—and naturally channel empathy into effective client advocacy.
- You love teaching people how technology can solve their everyday problems and make their professional lives better.
- You’re excited by the opportunity to impact politics and public affairs; perhaps you’ve worked on a campaign or are a self-proclaimed 'news junkie'.
Benefits
- Flexible Paid Time Off
- Paid Company holidays plus additional company-wide days off for team members to rest and recharge
- Four Day Weekends for President’s Day, Memorial Day, and Labor Day
- Free Subscription to LinkedIn Learning to support professional development
- Invest in Yourself Days - one designated day per quarter dedicated to your professional development!
- Work from Home Reimbursement for home office support
- 401k match
- Health & Financial Wellbeing support
- Choice of trans-inclusive medical, dental, and vision insurance plan options
- Virtual and in-person team events
- Inclusion & Diversity Affinity Groups to support belonging
- 20 weeks off for parental leave, 12 weeks paid
Work Arrangement
Hybrid
Team
Structure: Account Management Team
Additional Information
- We are an AI-forward team—AI is built into how we work, think, and grow.
- We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C.
- Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
