Responsibilities
- Lead the end-to-end management of a high-value portfolio of restaurant partners, acting as a trusted advisor to drive long-term success
- Own day-to-day customer engagement, resolving cases and tasks efficiently while maintaining a high standard of service
- Leverage data and insights to influence restaurant behaviour, driving product adoption and increased reservation availability
- Partner closely with customers to maximise engagement on the OpenTable platform and unlock commercial growth opportunities
- Act as a key point of contact for escalations, collaborating with Customer Support and field teams to resolve partner concerns
- Deliver remote presentations and training sessions to educate and empower restaurant partners
- Challenge and coach customers to think differently about their business, identifying opportunities for mutual growth
- Consistently achieve and exceed individual and team targets, with a strong focus on retention and reducing churn
Requirements
- Fluent in English plus fluency in at least one of the following languages: French, Italian, German or Spanish
- Proven experience in account management and/or consultative selling, with a track record of driving customer growth
- Strong understanding of restaurant operations, with the ability to apply this knowledge in a commercial context
- Confident using data and insights to influence decisions, shape strategy and drive customer outcomes
- Skilled communicator with the ability to present, train and influence stakeholders at all levels
- Able to challenge customer thinking, introducing new perspectives that unlock opportunities for growth
- Highly organised and self-motivated, with the ability to manage multiple priorities under pressure and meet ambitious targets
- Collaborative mindset with a demonstrated ability to work cross-functionally to solve problems and deliver results
Benefits
- Flexibility & time off Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.
- Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.
- Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.
- Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
Additional Information
- language requirements: Fluent in English plus fluency in at least one of the following languages: French, Italian, German or Spanish
- hours: While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.
