About the Role
The Account Manager will oversee and expand relationships with clients in Italy, serving as the primary point of contact while coordinating internal teams to deliver value and support long-term growth.
Responsibilities
- Manage and nurture existing client accounts across Italy
- Act as the main liaison between clients and internal departments
- Identify opportunities to increase client engagement and revenue
- Monitor account health and proactively address potential risks
- Collaborate with sales and support teams to ensure service delivery
- Prepare and present regular account reviews and performance reports
- Understand client business goals and align solutions accordingly
- Support contract renewals and upsell initiatives
- Track key performance metrics for assigned accounts
- Facilitate onboarding and transition processes for new clients
- Respond to client inquiries and resolve issues efficiently
- Maintain accurate records in the CRM system
- Stay informed about industry trends and market developments
- Coordinate feedback collection to improve product and service offerings
- Work with marketing to tailor communications for client segments
- Ensure compliance with service level agreements
- Drive customer success through strategic planning and check-ins
- Escalate technical or operational problems when necessary
- Participate in cross-functional initiatives to enhance client experience
- Represent the company at client meetings and industry events
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote
Team
Collaborative team within a global organization focused on client success
Why This Role Matters
- This position plays a key role in ensuring clients in Italy achieve their objectives using the company’s solutions.
- The Account Manager helps shape product improvements by sharing client insights with internal teams.
- Success in this role contributes directly to customer retention and revenue growth.
What to Expect
- You will work closely with clients to understand their challenges and goals.
- Regular communication with cross-functional teams is essential for timely delivery.
- Performance is measured through client satisfaction, retention rates, and expansion metrics.
Not available
