Responsibilities
- Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
- Respond to Customer inquiries in a timely fashion and move to resolution
- Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE
- Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
- Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers
- Leverage Vendor resources and relationships to bring value to Customers
- Improve more frequent calls and higher touch for AE’s customer base
- Manage open opportunities in existing accounts with guidance from AE
- Identify whitespace opportunities with customers and vendors
- Represent GPS AE at customer meetings as needed
- With AE guidance, close renewal, upsell and net new sales cycles
- Proactive support for upcoming renewals, identifying upsell and proactive support for existing business
- Collaborate on promoting marketing communication to account base with targeted follow up
- Focus on driving and selling GPS Professional Services Engagements across targeted account base
- Assist AE in forecast management and internal strategic reporting
- If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities
- All other duties as assigned
