This role supports the improvement of back-office operations by documenting processes, identifying inefficiencies, and creating scalable, audit-ready workflows in collaboration with key stakeholders.
Responsibilities
- Document current back-office procedures across key operational areas
- Collaborate with stakeholders to collect requirements and confirm workflow accuracy
- Develop detailed process maps and flowcharts for both current and future states
- Identify areas of inefficiency, redundancy, or control weaknesses in existing processes
- Support the creation of standardized operating procedures
- Help design and carry out test plans for system or process updates
- Organize and facilitate working sessions to refine requirements and verify outputs
- Track feedback, revisions, and approvals throughout documentation and testing phases
- Ensure processes are well-documented, scalable, and prepared for audits
Requirements
- Pursuing a bachelor’s degree in Business, Operations, Information Systems, or a related field
- Demonstrates strong analytical and problem-solving abilities
- Capable of deconstructing complex processes into clear, structured steps
- Excellent written communication skills, particularly in documentation
- Comfortable leading discussions with stakeholders to gather information
- Detail-focused with an emphasis on accuracy and clarity
- Able to manage multiple tasks and meet deadlines effectively
Nice to Have
- Familiarity with process mapping tools such as Visio, Lucidchart, or Miro
- Exposure to quality assurance concepts or testing methodologies
- Interest in operations, process improvement, or continuous improvement frameworks like Lean or Six Sigma
Tech Stack
Visio, Lucidchart, Miro
Benefits
- Comprehensive benefits package
- Opportunities for professional growth
- Inclusive, flexible, and enjoyable workplace culture
Work Arrangement
hybrid — Inclusive, flexible workplace
- Put People First – We foster an inclusive, flexible, and fun workplace.
- Create Clarity – Open communication drives trust and results.
- Get Things Done – We focus, prioritize, and deliver with excellence.
- Deliver with Heart – We lead with kindness, humility, and strong teamwork.
- Listen to Our Customers – Their needs drive our innovation.
Additional Information
- The company has entered into an agreement with Barclays for acquisition, expected to close in Q2 2026.
- The acquisition will bring additional resources, capital, and expanded growth opportunities within a global organization.
- Committed to being an equal opportunity employer and building a diverse and inclusive team.
- This internship is scheduled for summer 2026.
