Responsibilities
- Serve as the primary on-site reception specialist, ensuring continuous front desk coverage and acting as the escalation contact for reception duties
- Offer daily guidance and operational support to team members handling reception and hospitality tasks
- Welcome visitors and direct them appropriately, creating a professional and positive initial experience
- Handle incoming phone calls, route messages, and respond to general questions
- Oversee visitor registration, office entry access, and badge issuance following site-specific protocols
- Coordinate employee seating arrangements and flexible workspace reservations as required
- Manage scheduling and logistics for conference rooms and respond to meeting space requests
- Ensure meeting rooms and shared areas are prepared and presented to a high standard
- Arrange catering and hospitality needs for internal and external meetings and events
- Keep conference rooms, pantries, and communal spaces clean and ready for use
- Step in to support complex or executive-level meetings when additional coordination is needed
- Provide supplementary support to hospitality functions during busy times or staffing shortages
- Facilitate daily collaboration between front desk, hospitality, and office operations teams
- Assist with office relocations, seating changes, and workspace modifications as necessary
- Help coordinate mail distribution, courier services, and internal package deliveries
- Support tracking of office supplies and shared assets to maintain inventory levels
- Fill in for general office operations during high-demand periods or coverage gaps
- Assist in managing visitor access procedures and badge logistics
- Support access setup and deactivation for new and departing employees in coordination with security partners
- Monitor visitor activity and report any access or safety concerns promptly
- Enforce compliance with established office security policies
- Report observed security incidents according to site guidelines
Work Arrangement
On-site
Responsibilities
- Reception & Client Experience Support on-site reception specialist to always maintain front desk coverage and serve as the escalation point for reception services
- Provide guidance and daily support to reception and hospitality team members
- Greet and direct guests, ensuring a professional and welcoming first impression
- Answer and route incoming calls and respond to general inquiries
- Manage visitor check‑in, office access, and badge coordination in accordance with site procedures
- Coordinate office seating and hoteling requests as applicable
- Schedule and manage conference room bookings and respond to meeting room requests
- Hospitality & Meeting Support Manage meeting room readiness and shared space presentation
- Coordinate catering and hospitality services for meetings and events
- Maintain conference rooms, pantries, and common areas in a clean, client‑ready condition
- Provide escalation support for complex or high‑profile meetings
- Provide backup support for hospitality services during peak periods or when coverage is needed
- Workplace Coordination & Operations Support Support day‑to‑day coordination between front‑of‑house, hospitality, and office services teams
- Assist with office moves, seating updates, or workspace adjustments as needed
- Assist with coordination of mail, courier, or internal deliveries as needed
- Support basic inventory tracking for workplace supplies and shared resources
- Provide coverage or support for general office services during peak periods or coverage gaps
- Security & Access Support Assist with visitor access processes and badge coordination
- Support onboarding and offboarding access requests in partnership with building management or security teams
- Monitor visitor flow and escalate any access or security concerns
- Ensure adherence to office security protocols
- Report any observed security issues in accordance with site procedures
