Responsibilities
- Listen to customers to understand their needs and resolve their issues.
- Use systems and technology to complete account management tasks.
- Identify sales opportunities and apply sales techniques to upsell or cross-sell.
- Explain and position products and processes to customers.
- Escalate customer dissatisfaction appropriately to the management team.
- Achieve first call resolution through problem-solving and effective call handling.
Work Arrangement
Remote (Country) — USA
