Responsibilities
- Attentively listen to customers to understand their needs and resolve their issues.
- Use systems and technology to perform account management tasks.
- Identify sales opportunities and apply selling techniques to encourage upgrades.
- Clearly explain and present products and processes to customers.
- Escalate unresolved customer dissatisfaction to the management team appropriately.
- Achieve first-call resolution through effective problem-solving and call management.
Benefits
- Paid time off and paid holidays.
- Participation in daily, weekly, and monthly contests with cash bonuses and prizes such as electronics, vacations, and occasionally cars.
- Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; all employees have access to MEC medical plans after 30 days (options vary by location).
- Retirement savings programs where available.
- Short-term disability insurance.
- Life insurance options.
- Accident and critical illness insurance.
- Career growth opportunities with a focus on internal promotions.
- Paid training to learn new skills while earning a paycheck.
- Fun and engaging team-oriented work environment.
- Casual dress code.
Compensation
Not specified
Work Arrangement
Remote (Worldwide)
Team
Not specified
Other
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening.
- Job offers are contingent on drug screening results.
- Physical Requirements: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
- Reasonable Accommodation: Consistent with the Americans with Disabilities Act (ADA), it is the policy of the company and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
- Diversity and Equality: The company and its subsidiaries embrace differences and believe diversity benefits employees, company, customers, and community. All aspects of employment are based solely on a person's merit and qualifications. The company maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling the company's commitment to a diverse and equal-opportunity work environment. The company does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. The company will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. The company will not tolerate discrimination or harassment based on any of these characteristics. These principles are adhered to in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, the company's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
Not specified
