Responsibilities
- Listen to customers, understand their needs, and resolve their issues
- Use systems and technology to complete account management tasks
- Identify sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the managerial team as appropriate
- Ensure first call resolution through problem solving and effective call handling
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and ability to build relationships with team and customers
Benefits
- Paid Time Off: Earn PTO and paid holidays
- Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes including electronics, dream vacations, and sometimes cars
- Health Benefits: Full-time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days; options vary by location
- Retirement Savings: Secure your future with retirement savings programs where available
- Disability Insurance: Short-term disability coverage available
- Life Insurance: Access life insurance options
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: Focus on internal promotions with significant advancement opportunities
- Paid Training: Learn new skills while earning a paycheck
- Fun, Engaging Work Environment: Team-oriented culture fostering collaboration and engagement
- Casual Dress Code: Be comfortable while you work
Compensation
Not specified
Work Arrangement
Work from home
Team
Not specified
Other
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers contingent on results
- Must be willing to submit to drug screening; job offers contingent on results
- This job operates in a professional office environment; employee will be largely sedentary, required to sit/stand for long periods using a computer and telephone headset; regularly required to operate a computer and other office equipment including phone, copier, and printer; may occasionally move about the office, reach, raise or lower objects, move objects up to 40 pounds
- Consistent with the Americans with Disabilities Act (ADA), reasonable accommodations will be provided when requested by a qualified applicant or employee with a disability unless causing undue hardship
- We embrace differences and believe diversity benefits employees, company, customers, and community; all aspects of employment are based solely on merit and qualifications; work environment free from discrimination with dignity and respect
- No discrimination against any employee or applicant on basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws
- Will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements
- Will not tolerate discrimination or harassment based on any of these characteristics
Not specified
