Responsibilities
- Attentively listen to customers to understand their needs and resolve their issues.
- Use systems and technology to perform account management tasks.
- Identify sales opportunities and apply sales techniques to encourage upgrades.
- Clearly explain and position products and processes to customers.
- Escalate unresolved customer dissatisfaction to the management team appropriately.
- Achieve first call resolution by solving problems and managing calls effectively.
Work Arrangement
Remote (Country) — USA
