Responsibilities
- Attentively listen to customers to comprehend their requirements and address their concerns.
- Leverage systems and technology to perform account management duties.
- Identify sales opportunities and apply selling techniques to encourage upgrades.
- Clearly describe and present products and processes to customers.
- Escalate unresolved customer dissatisfaction to management as needed.
- Achieve first-call resolution by effectively solving problems and managing calls.
Work Arrangement
Remote
