Responsibilities
- Listen to customers to understand their needs and resolve their issues.
- Use systems and technology to complete account management tasks.
- Identify sales opportunities and apply sales techniques to upsell.
- Explain and position products and processes to customers.
- Escalate customer dissatisfaction to the management team when appropriate.
- Ensure issues are resolved on the first call through effective problem-solving and call handling.
Work Arrangement
Remote (Worldwide)
