Responsibilities
- Attentively listen to customers to understand their needs and resolve their issues
- Use systems and technology to perform account management tasks
- Identify sales opportunities and apply sales techniques to encourage upgrades
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the management team when appropriate
- Achieve first call resolution through problem-solving and effective call handling
Benefits
- Paid time off and paid holidays
- Participation in daily, weekly, and monthly contests with cash bonuses and prizes such as electronics, dream vacations, and occasionally cars
- Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; all employees have access to MEC medical plans after 30 days; benefit options vary by location
- Retirement savings programs where available
- Short-term disability coverage
- Life insurance options
- Accident and critical illness insurance
- Career growth through internal promotions
- Paid training
- Fun and engaging work environment with a team-oriented culture
- Casual dress code
Compensation
Not specified
Work Arrangement
Work from home
Team
Not specified
Other
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening; job offers are contingent on drug screening results
- This job operates in a professional office environment; while performing duties, the employee will be largely sedentary and required to sit or stand for long periods while using a computer and telephone headset; regularly required to operate a computer and other office equipment including a phone, copier, and printer; may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds
Not specified
