Responsibilities
- Translate Future Forward Ways of Working into Practice: Turn Future Forward priorities, frameworks, and principles into usable, well-designed assets including communications, playbooks, templates, one-pagers, and how-to guides leveraging AI for everything you do!
- Develop enablement and training content that helps leaders, managers, and employees adopt the Future Forward ways of working (e.g., working from visible knowledge, outcome-first framing, intentional async vs. live collaboration, and using AI to amplify impact).
- Apply and adapt the methods, tools, and measurement the lane owns; keep assets current, consistent, and on-brand as the model evolves.
- Curate practical AI and knowledge-led examples, prompts, patterns, use cases, that help people get value from Glean and other tools, supporting "AI for everyone" across Mercury.
- Help package what works into repeatable, shareable formats so good practice scales beyond individual teams.
- Coordinate with the team on materials, action tracking, and draft outputs and continuously contribute ideas to continuously improve the team's own ways of working, basically role-modeling Future Forward in how the team operates.
- Own the ongoing engagement of the Future Forward Ways of Working Change Champion community: Support the day-to-day running of the Change Champion network so it's a vibrant community of people who are intrinsically motivated to drive impact.
- Help onboard, equip, and coordinate champions with the resources, updates, and talking points they need to advocate for Future Forward Ways of Working.
- Capture champion questions, feedback, and success stories, and feed them back into the collateral and the program.
- Help recognize and amplify champion contributions to sustain momentum and grassroots adoption.
- Track adoption, feedback & improvement: Support adoption, feedback and improvement tracking, including building dashboards that show how adoption of Future Forward Ways of Working is landing.
- Work cross functionally across Mercury teams to gather feedback and lightweight metrics, surface insights and improvement opportunities.
- Maintain documentation, action logs, and decision records so the lane's work is transparent and easy to build on.
- Help identify what to refine, scale, or retire based on what the evidence shows.
Requirements
- Bachelor's degree or equivalent combination of education and relevant experience preferred.
- 3 to 5 years of experience in enablement, change and adoption support, program coordination, communications, or a related field.
- A self-starter and natural driver, excited to help build something new and energized by tackling the challenges that come with it.
- AI-curious and tech-forward, a hands-on user of AI and collaboration tools, quick to learn and already in the process of redesigning how you work yourself using AI to amplify your impact.
- Creative and strong builder of toolkits, templates, training, and communications, and enjoys excelling at keeping a knowledge library organized and easy to find.
- Some experience supporting communities, networks, or change/champion programs, or a strong interest in doing so.
- Organized, reliable, and detail-oriented, keeps many pieces moving without dropping details and takes pride in polished, consistent work.
Nice to Have
- Consulting experience preferred, but not required.
- Experience with Glean or similar AI platforms a plus.
- Experience with the insurance industry preferred.
