Base44 (part of Wix) is hiring a Wix Customer Care Expert - Spanish Market (Evening Remote ...

Customer Care Specialist - Spanish Language (Evening Remote, Ireland-Situated) Full-time City: Dublin Department/Company: Customer Support Company Description This opportunity is exclusively for candidates presently residing in Ireland with legal work authorization. Wix empowers online success, growing to approximately 5,500 professionals across 22 countries, launching 40+ products, and serving 278 million global users. We foster innovation, unconventional collaboration, and high-performance teamwork. Our mission extends beyond current industry leadership, aiming to become the internet's primary engine while creating an inclusive digital landscape. We celebrate diversity and provide an environment where everyone can thrive professionally. As a Customer Care Expert at Wix, you'll support our massive user base in transforming online aspirations into reality. Our dedicated teams ensure comprehensive user problem resolution and challenge navigation. Responsibilities: - Deliver user support via calls, chats, and email - Understand individual business objectives and user requirements - Guide users through digital journeys and site optimization - Analyze user interactions and content relevance - Cultivate positive customer relationships - Enhance support methodologies - Collaborate across organizational departments Qualifications: - Native-level Spanish and fluent English proficiency - Minimum 1-year customer service background - Ireland-based with full-time work eligibility - Proactive independent problem-solver - Passion for enabling user success - Exceptional communication capabilities - Rapid learning aptitude - Technology enthusiasm Working Hours: Monday - Friday, 4 pm - 1 am (Remote Position) We exclusively consider candidates located in Ireland with full-time work authorization. CV submission required in English.