Rockefeller Philanthropy Advisors is hiring a VP of Customer Success (Remote - Anywhere) to build and scale a high-impact Customer Success organization. As the inaugural leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted relationships with C-suite executives.
What You'll Do
- Own net dollar retention and gross written premium growth targets across the enterprise customer base.
- Drive revenue expansion through program optimization, account management, and upsell initiatives.
- Guide newly launched customer programs to rapid adoption and long-term success.
- Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives.
- Maintain direct relationships with C-suite executives, establishing trust and partnership.
- Develop scalable playbooks, processes, and workflows to support Customer Success growth.
- Collaborate with executive leadership to define KPIs and reporting frameworks based on real results.
What We're Looking For
- 10+ years of hands-on customer success, account management, or related experience managing complex enterprise accounts.
- 3+ years building and leading Customer Success teams from early stages.
- Proven ability to drive revenue growth and retention both as an individual contributor and a team leader.
- Demonstrated success scaling Customer Success organizations from inception to mature teams.
- Skilled in consultative selling and solution-based approaches.
- Deep understanding of SaaS success metrics such as NDR, GRR, and NPS.
- Comfortable making tough decisions and managing difficult conversations directly with clients.
- Self-starter mindset with a vision for future organizational growth while executing current priorities.
Benefits & Compensation
- Unlimited Paid Time Off
- Access to company-provided mental health resources, including meditation app and wellness hours.
- Work-from-home stipend
- Comprehensive medical, dental, and vision insurance plans.
- Equity participation
- 401(k) retirement savings plan.
- Generous parental leave policies.
Work Mode
This is a fully remote position open to candidates located anywhere globally.
Rockefeller Philanthropy Advisors is committed to diversity and equal opportunity employment practices.
