Mindlance is hiring a VOIP Engineer

Job Title: Network Administrator Duration: 12 Months Location: Baltimore, MD Looking for only W2 Contractors for this job. Job Description: - 2 plus years (less than 5 years) of solid hands on experience in Voip helpdesk or Voip engineer experience - Experience with IP Networking and VOIP Monitoring - Solid understanding of Core VOIP technology’s - Solid Cisco UC knowledge understanding - Good Customer Service, oral and written communication skills - Time Management and able to follow up on incident closure - Responsible for taking escalation calls from Tier 1 staff and working on tickets regarding UC issues - Able to take direction from Senior staff - Flexible scheduling as various shifts may come up or work priority’s may change - Ability to take part in on call rotation Should have strong working knowledge of the following (Required): Self-Skills: - Excellent Customer communication skills both oral and written - Communicative skills to convey a situation in a professional and logical manner - The ability to prioritize multiple assignments and meet deadlines - Strong organizational skills and ability to exercise sound judgement in any given service scenario - Ability to follow organization guidelines for change management - Ability to document responses to customer issues within ticketing system - The desire to learn more within the UC industry and be highly motivated to take on new challenges Unified Communications - Familiar with handling CUCM Macd’s - Familiar with troubleshooting Cisco Voip Gateway’s, FXO, FXS, translation patterns, RP, CSS, PT, HG, Codec issues, Sip debug - Analog and digital Telephony ( I.E. T1, PRI, SIP) - Endpoints ( Cisco phones and video end points - MACD work within different complex VOIP design setups - Handset and headset troubleshooting experience - Ability to pull monitoring reports and call logs from a UC centralized reporting system which touches all UC technologies Data Services - Basic Knowledge of Routing and switching - Basic knowledge of Spanning tree, EIGRP, BGP Should have ability to learn or currently have the following (preferred): Unified Communications - Oracle SBC\EBC troubleshooting experience - Avaya experience - Skype for Business troubleshooting - Microsoft Unified Messaging Data Services - UC principals through firewalls - DMZ knowledge Note: There is a chance this roll will relocate to Fort Smallwood in the Anne Arundel county area is Q1 or Q2 of 2017.