Music Evolved Records is hiring a Virtuelle Assistenz / Office-Allrounder (m/w/d)

We are an innovative, young enterprise from Germany that has been revolutionizing sleep since 2021. Our mission: **make better sleep possible for all people and thereby increase quality of life**. With our bestseller, an orthopedic pillow, we have already convinced over **200,000 customers** and are now among the most successful sleep brands in Germany and Europe. What makes us special? We work closely with orthopedists, physiotherapists, and sleep experts, focus on the highest quality, and develop products that are not only functional but also sustainable. Most importantly: We are close to our community. Many say: *"Once with us, always with us"* – and that's exactly what drives us. **Why working with us is fun** You'll work in a young, motivated team with lots of creative freedom. We combine **startup spirit** with professional structures: short decision-making processes, autonomous working, and the opportunity to actively shape our brand. Every day brings new challenges and opportunities – and you're right in the middle of it. If you're eager to truly make a difference and help grow a brand, you're in the right place. **Tasks** Do you love taking responsibility, keeping things on track, thinking proactively, and actively supporting customers and the team? Then you're exactly right with us: - You maintain an overview in the **backoffice**, coordinate appointments, and ensure everything runs smoothly - You handle **customer support** friendly and reliably, ensuring our customers are completely satisfied - You bring **structure to processes**, maintain our tools (Notion, ClickUp), and keep the team on course - You manage **communication** with partners, suppliers, and customers, keeping all threads together - You always maintain an **overview**, organize reliably, and handle both travel planning and everything else that comes up daily - You think along, stay **flexible**, and find solutions so nothing gets left behind in the startup environment **Qualifications** - At least **3 years of professional experience** in a comparable position (assistance, office management, project support) - Experience in **remote work**, enjoying digital collaboration and self-organization - **Proven customer support experience**, working quickly, reliably, and service-oriented, finding solutions even in stressful situations - Technically proficient and comfortable with tools like **Notion, Google Workspace, and MS Office** - Open and curious about new technologies – especially **AI tools** you want to actively use and implement - A true **organizational talent**, working structured and independently - **Reliable** and happy to take responsibility - Fluent in **German and English** - Ideally experienced with **Canva or other design tools** - Ideally experience in **e-commerce** and/or **Amazon** **Benefits** - **Remote Work First:** Work from anywhere in Germany – after consultation, also possible within the EU - **Flexible working hours:** Core working time for good availability, complete freedom around it - **Startup spirit:** A young, motivated team with flat hierarchies, lots of creative space, and a genuine hands-on mentality - **Self-determined work:** You'll receive responsibility and trust – we work results-oriented, not with micromanagement - **Growth environment:** Be part of a rapidly growing brand expanding across Europe, continuously opening new opportunities **Framework conditions** - Working hours: **30 hours per week** **Your next step** Does the job sound interesting to you? **Then we look forward to your application including CV and motivation letter.** **Please note:** Since we work completely digitally, experience in location-independent work is particularly important for us. Applications without remote work experience cannot be considered. **We look forward to hearing from you!**