Activate Talent is hiring a Virtual Service Advisor (Mechanical)

🚗 Virtual Service Advisor (Mechanical) Job Type: Remote, Full-Time (EDT/EST) Role Summary You will handle customer communication, build repair estimates, secure approvals, and manage workflow for mechanical service in a remote setup. Key Responsibilities • Answer incoming calls, texts, and schedule service appointments • Build and present repair estimates to customers • Look up parts and labor to ensure accurate pricing • Secure approvals and follow up on declined services • Provide daily updates on repair status • Close tickets and assist with payment processing KPIs / Success Metrics • 60–75%+ approval rate • Strong Average Repair Order (ARO) performance • Under 5-minute response time • Consistent and timely follow-ups