Activate Talent is hiring a Virtual Service Advisor (Collision)

Job Type: Full-Time Location: 100% Remote VIRTUAL SERVICE ADVISOR (COLLISION) Role Summary: We're looking for a responsible individual to manage the end-to-end collision repair process, ensuring seamless coordination between customers, insurance providers, and repair teams. This role plays a critical part in delivering a smooth customer experience while maintaining efficiency in repair timelines, approvals, and documentation. Key Responsibilities: - Receive and intake insurance claims, ensuring all required information and documentation are complete and accurate - Schedule vehicle inspections and coordinate with estimators and repair teams - Prepare detailed repair estimates and submit supplements as needed based on additional findings - Liaise directly with insurance adjusters to secure timely approvals and resolve any discrepancies - Provide consistent and proactive updates to customers regarding repair status, timelines, and any changes - Monitor and track repair progress to ensure adherence to agreed timelines and service standards - Maintain accurate records of claims, approvals, communications, and repair documentation - Coordinate with internal teams to address delays, parts availability issues, or workflow bottlenecks - Ensure compliance with company procedures, insurance requirements, and quality standards Key Performance Indicators (KPIs): - Reduction in overall repair cycle time - Timely and efficient approval of supplements - 100% compliance in providing regular customer updates - High customer satisfaction and positive service feedback - Accuracy and completeness of estimates and documentation