About the Role
This role involves delivering benefits administration support to clients across multiple industries, focusing on accuracy, timely responses, and regulatory adherence through virtual platforms.
Responsibilities
- Manage employee benefits enrollment and changes in benefits systems
- Respond to client inquiries about health, dental, and retirement plans
- Verify eligibility and coverage details for employees and dependents
- Assist with open enrollment processes and employee communications
- Troubleshoot benefits-related issues and escalate when necessary
- Maintain up-to-date knowledge of federal and state benefits regulations
- Ensure data accuracy in benefits administration software
- Coordinate with insurance carriers and third-party administrators
- Prepare reports on benefits utilization and employee participation
- Support compliance audits and documentation requests
- Educate employees on plan options during onboarding and enrollment
- Process life events such as marriage, birth, or job changes
- Follow established protocols for handling confidential information
- Collaborate with HR teams to align benefits with company policies
- Track and log all client interactions in the case management system
- Meet service level agreements for response and resolution times
- Stay current with changes in health care laws and employer mandates
- Assist in developing client-facing benefits materials and FAQs
- Participate in training sessions on new benefits platforms
- Ensure consistent customer service across all communication channels
- Monitor open cases and follow up proactively
- Escalate complex claims or coverage issues to supervisors
- Maintain certification requirements for benefits professionals
- Support annual plan renewals and vendor negotiations
- Conduct post-enrollment reviews to confirm accurate setup
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote position
Team
Part of a national client services team
Work Environment
This is a 100% remote role requiring a quiet, dedicated workspace with reliable internet access. Employees must be available during core business hours in Eastern Time. Occasional evening or weekend availability may be requested during peak enrollment periods.
Technology Requirements
Applicants must have a computer meeting minimum specifications, high-speed internet, webcam, and headset. Company-provided software includes secure remote access tools, HRIS platforms, and communication applications.
Performance Expectations
Success in this role is measured by accuracy in benefits processing, client satisfaction scores, adherence to compliance standards, and timely resolution of employee inquiries.
Not available
