Responsibilities
- Develop and sustain meaningful connections with high-value players using personalized email and chat interactions.
- Oversee account management tasks such as processing withdrawals, distributing bonuses, and tracking player activity.
- Design and recommend individualized promotions to boost retention and increase revenue.
- Respond quickly and effectively to player inquiries and issues, ensuring a consistently high standard of service.
- Analyze VIP player behavior patterns and share insights with leadership for strategic planning.
- Coordinate across departments including marketing, finance, and customer support to ensure a unified player experience.
- Uphold brand standards through professional and ethical conduct in all communications.
Requirements
- Fluent in spoken, written, and reading English.
- Strong interpersonal and communication abilities.
- Dedicated to delivering exceptional customer service.
- Sales-driven mindset with skill in identifying engagement opportunities and proposing tailored offers.
- Capable of managing multiple tasks efficiently in a fast-moving setting.
- Experienced with CRM systems, email platforms, and standard office applications.
- Skilled in problem-solving with a flexible and creative approach to meeting player needs.
- Sensitive to cultural differences and adaptable when engaging diverse audiences, particularly in the US market.
- Available to work night shifts from 2:00 to 10:00, Monday to Friday, remotely with occasional office attendance in Sofia.
Nice to Have
- Background in online gaming or casino operations, especially in VIP or customer-facing roles.
- Knowledge of online casino games and player behavior trends.
Benefits
- Attractive compensation package.
- Multi-sport card provided.
- Travel cost reimbursement available.
- Daily lunch allowance.
- Extensive onboarding and training support.
- Clear pathways for professional advancement in a growing organization.
- Inclusive and supportive workplace culture.
Compensation
Competitive salary
Work Arrangement
Remote work with 4-5 days per month in office in Sofia, Bulgaria
Team
Collaborative environment working with marketing, finance, and support teams
Night shift hours
2:00 to 10:00
Work schedule
Weekdays only
Other
Remote work with 4-5 days per month in office in Sofia, Bulgaria
Not mentioned
