Responsibilities
- Serve as the primary executive relationship owner for designated district services clients, including direct engagement with Superintendents, COOs, and senior transportation leaders
- Build and maintain deep trust with client leadership through consistent delivery, strategic insight, and proactive communication
- Act as a credible thought partner to district leaders, bringing expertise in how school systems operate, make decisions, and manage budgets and procurement processes
- Represent 4MATIV in high-stakes client settings, serving as a stand-in for the CEO or Chief of Client Services as needed
- Anticipate client needs and risks, ensuring alignment between district priorities and 4MATIV service delivery
- Ensure seamless execution across 4MATIV’s full suite of services, including routing, vendor management, contact center operations, analytics, consulting, and technology deployment
- Define and own the overall implementation strategy and operating plan, including scope, sequencing, and how services are integrated within district systems
- Marshal and coordinate cross-functional teams across Analytics, Routing, Product, Consulting, Operations, Vendor Management, and Contact Center functions
- Ensure all workstreams are aligned, well-scoped, and executed to a high standard of quality, timeliness, and accountability, working alongside internal teams to translate plans into operational reality
- Establish clear internal ownership and accountability across 4MATIV teams while aligning with district stakeholders who retain ownership of adjacent functions
- Establish clear success metrics and KPIs across workstreams and monitor performance against targets, ensuring client expectations and contractual commitments are met or exceeded
- Develop a deep understanding of 4MATIV’s platform (TOMS), tools, and service offerings, and how they integrate with district systems such as student information systems and routing platforms (e.g., EZ Routing)
- Ensure that 4MATIV’s technology, analytics, and operational services are deployed in a coordinated and mutually reinforcing way
- Identify opportunities to enhance service delivery through better integration of systems, workflows, and data
- Support the implementation and scaling of dashboards, reporting tools, and performance management systems across district clients
- Translate emerging district challenges into practical service strategies that align operational realities, district priorities, and 4MATIV capabilities
- Ensure high-quality delivery and relationship strength that position 4MATIV for contract renewal and long-term partnership
- Identify and pursue opportunities to expand services within existing district clients, increasing scope and impact
- Partner with the CEO, Chief of Client Services and VP of Consulting to shape integrated client partnerships that combine advisory, implementation, and managed services as district needs evolve
- Lead and contribute to new business development efforts by engaging with prospective district clients and shaping proposals, presentations, and solution design
- Help shape 4MATIV’s go-to-market approach for district services, including positioning, packaging, and pricing of offerings
- Help districts strengthen operating disciplines by introducing clear service expectations, performance routines, and accountability structures that endure beyond immediate implementation
- Contribute to the development of scalable systems, playbooks, and operating models for district services delivery
- Identify and elevate best practices across accounts to improve consistency, efficiency, and impact
- Support the development of internal talent by mentoring team members and strengthening cross-functional collaboration
- Provide feedback to product, analytics, and operations teams to inform continuous improvement of 4MATIV’s offerings
- Help define the long-term structure and growth strategy of 4MATIV’s district services practice
Requirements
- Bachelor’s degree required
- Significant experience working within or alongside K–12 school districts, in a leadership role (e.g., transportation, operations, finance, or central administration)
- 5+ years of experience in operations, client services, consulting, or program leadership roles
- Demonstrated experience managing executive-level client relationships
- Experience coordinating complex, cross-functional initiatives involving multiple stakeholders and systems
- Strong proficiency in Excel / Google Sheets and presentation tools (PowerPoint / Google Slides)
- Proficiency with AI productivity tools (e.g. Claude, ChatGPT, others)
- Ability to interpret and leverage data to drive operational and strategic decisions
- Ability to quickly learn and effectively leverage new technology platforms (including 4MATIV’s TOMS system)
Nice to Have
- Master’s preferred in public policy, education, business, or related field
- Familiarity with school transportation operations, routing, vendor management, or related logistics functions strongly preferred
- Familiarity with transportation, routing, or operational systems (e.g., routing systems, SIS platforms) preferred
- Experience working with dashboards, reporting tools, or performance management systems
Team
Structure: Operates in close partnership with 4MATIV’s VP of Consulting, with shared accountability for long-term client success, account growth, and integration of advisory and implementation services.. Reports to: CEO
Additional Information
- Travel up to once per month for a 1-2 day client site visit
- Potential for increased travel during major implementation phases
