Responsibilities
- Act as the main contact for technicians when resolving advanced vehicle system problems.
- Diagnose and fix hardware and software malfunctions rapidly to minimize vehicle downtime.
- Address technical issues that go beyond basic repairs, requiring in-depth engineering analysis.
- Conduct detailed reviews of system logs and historical fleet performance to pinpoint root causes.
- Analyze vehicle-generated data and interpret how digital signals reflect real-world mechanical behavior.
- Lead incident follow-up sessions and implement measures to prevent recurrence.
- Create, maintain, and refine diagnostic procedures for field service teams.
- Document insights from past incidents to improve future response efficiency.
- Identify key performance indicators to confirm that solutions are effective.
- Collaborate with engineering teams to enhance diagnostic tools, systems, and fault detection methods.
- Support testing and integration of new sensor hardware such as LiDAR, radar, and cameras.
- Deploy system-wide fixes to eliminate repeated failures across the fleet.
- Serve as the responsible party for managing site-specific fleet issues reported by technicians.
- Travel domestically as needed to assist operational teams at various locations.
- Cover rotating shifts to ensure continuous support for seven-day fleet operations.
Work Arrangement
On-site
Other
- Flexibility to support live operations, including occasional nights or weekends with advance notice.
- Occasionally travel within the U.S. to support operational locations.
- Participate in shift coverage to support 7-day fleet operations (Sunday–Thursday or Tuesday–Saturday schedules).