Provide day-to-day technical support to internal software engineering teams on cloud infrastructure and platform-related issues
Serve as the first line of technical support, escalating complex infrastructure issues when appropriate
Troubleshoot deployment, networking, infrastructure, and CI/CD challenges
Perform root cause analysis and implement long-term solutions to recurring problems
Identify opportunities to automate manual operational tasks and improve engineering workflows
Build, maintain, and improve Infrastructure as Code using Terraform
Develop automation and tooling using Python and Bash
Design, deploy, and maintain scalable AWS cloud infrastructure
Collaborate closely with software engineers to understand platform needs and translate them into technical solutions
Participate in code reviews, technical discussions, and architectural improvements
Contribute to improving platform reliability, scalability, security, and operational excellence
Mentor other engineers and promote engineering best practices (L4)

5+ years of experience as a DevOps Engineer, Site Reliability Engineer, Platform Engineer, Cloud Engineer, or similar role (L4 candidates typically have 7+ years)
Strong hands-on experience with AWS cloud services, including EC2, networking, IAM, and core infrastructure services
Experience writing Infrastructure as Code using Terraform
Strong scripting skills using Python and Bash
Experience supporting Linux-based environments
Experience building and maintaining CI/CD pipelines
Experience debugging infrastructure, deployment, and networking issues with strong root cause analysis skills
Experience supporting cloud-native applications and containerized workloads
Familiarity with monitoring, logging, and observability tools
Ability to gather requirements and communicate effectively with software engineers and non-infrastructure stakeholders
Strong troubleshooting mindset with a customer-first approach
Comfortable working collaboratively across engineering teams
Ability to work Central or Eastern US business hours
Reliable internet connection, webcam, and microphone for remote collaboration

Experience supporting internal developer platforms or Platform-as-a-Service (PaaS) environments
Experience with Kubernetes (EKS), ECS, Docker, and container orchestration
Experience with Jenkins, GitHub, CodeDeploy, or similar CI/CD tooling
Experience with observability platforms such as DataDog, OpenTelemetry, ELK Stack, New Relic, or Sentry
Experience with AWS services including Lambda, Aurora, DynamoDB, SQS, SNS, Kinesis, CloudFront, or CloudFormation
Experience with cloud networking, routing, and VLANs
Experience with Azure or Google Cloud Platform
Experience administering Windows Servers, Active Directory, or ASP.NET deployments
Software development experience in any programming language
Experience mentoring junior engineers (particularly for L4 candidates)

Remote (Worldwide)

Software Mind is hiring a [VDI] Senior DevOps Engineer