Conduct and scale usability research, focusing on evaluating shipped features, validating design assumptions, and expanding testing capacity.
Manage the entire study lifecycle, including recruiting, scoping, analysis, communicating results, and identifying collaboration opportunities.
Progress from testing others' ideas to owning research direction for one or more product areas.
Coach designers and product managers on study design, reviewing approaches for clear signals, and helping interpret results and decide next steps.
Create reusable enablement assets such as templates, reference guides, and research workflows to scale support.
Maintain and improve the research library by standardizing documentation, organizing tags and projects, and ensuring past research is findable and useful.
Manage the research tool stack, including tools, templates, guides, and resources that enable non-stakeholders to engage in or conduct limited research.
Collaborate with staff and other researchers to review continuous feedback and ensure issues are tracked by relevant product development pods.
Manage the participant panel by maintaining list quality, handling invitations, cleaning up between projects, processing compensation, filing receipts, and tracking budget utilization.
Handle vendor renewals and procurement coordination, working with legal, finance, and senior researchers to keep contracts current and paperwork moving.

5+ years of experience in UX research or a related applied research field.
Strong usability testing skills across qualitative and experimental approaches.
Proficiency in survey design and ability to learn and deploy higher-precision quantitative methods as needed.
Solid grounding in structured and semi-structured qualitative interviewing.
Mixed-methods fluency, able to move between qualitative and quantitative approaches and know when each is appropriate.
Clear, effective communicator who can tailor research findings for different audiences and advocate for insights in cross-functional settings.
Experience independently managing research logistics, including recruiting, scheduling, compensation, and study operations.
Experience working in developer tooling, enterprise, security, or networking.

An inclusive, flexible environment where you can be your authentic self.
A competitive total compensation package including base salary, equity incentive plan, and variable commission for quota-based roles.
Comprehensive group benefits with no waiting period, covering health, vision, dental, and more for you and your family.
Remote-first company with most teams fully remote; enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage a corporate co-working program for WeWork or similar spaces.
Employer-funded retirement contributions with dollar-for-dollar matching up to 0.75% of eligible compensation annually.
Opportunities to connect with colleagues in person at an annual company retreat, team off-sites, and collaboration across Canada, the United States, the United Kingdom, and Singapore.
Support for personal and professional development with $1500 USD annually for professional development, plus mentorship, coaching, and internal promotion opportunities.
Paid time off and healthy work-life integration with a flexible paid time off program for any situation.
Build-your-own home office setup with a choice of company-owned laptop (Mac or PC), monthly home internet reimbursement, and $500 USD to customize your workstation.
Paid parental leave program with top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.

Competitive total compensation package including base salary, equity incentive plan, and variable commission for quota-based roles.

Remote (Worldwide) — Canada, United States, United Kingdom, Singapore

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses.

Tailscale is hiring an UX Researcher (Mixed Methods)