Methods Business and Digital Technology is seeking a permanent User Researcher to join us in understanding and championing the user. In this role, you'll be instrumental in shaping government services by embedding user-centered design at their core. You'll work collaboratively to ensure user needs are not just heard but are the driving force behind product development.
What You'll Do
- Champion the user within project teams and the wider organization.
- Plan and conduct user research, including developing recruitment briefs and analyzing and presenting findings.
- Collaborate with the product team to turn research findings into prototypes and features that meet the user need.
- Present research findings, user insight, and recommendations to stakeholders.
- Promote user-centered design principles and best practice within government.
- Design, script, and analyze quantitative surveys.
- Undertake qualitative and quantitative research projects such as proposition development, visual identity, and customer experience mapping.
- Apply knowledge in human factors, ethnography, and the user-centered design process to product and service design.
- Manage day-to-day operations with usability and market research agencies with accountability for schedules, value for money, and deliverables.
What We're Looking For
- Knowledge, experience, and passion for user-centered design practices and GDS guidelines.
- Hands-on experience undertaking user research and gathering user requirements.
- Proven experience working in agile, multidisciplinary teams, including with designers and developers to build digital products and services.
- Confidence in developing user personas and journey maps.
Nice to Have
- Experience working specifically in an agile environment.
- A track record of advocating for fully accessible and inclusive services.
- A proactive approach to addressing environmental issues, embedding environmental responsibility in practices, and encouraging innovative solutions within client work.
- A proactive approach to diversity, equity, and inclusion, both internally and in client engagements.
Benefits & Compensation
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring, and thought-provoking leadership.
- A supportive and collaborative environment.
- Development opportunities via a management development programme and training.
- Wellness support through a 24/7 confidential employee assistance programme.
- Flexible Working including home working and part time options.
- Social activities like office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and a commitment to charitable causes.
- 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
- 2 paid days per year to volunteer in our local communities or within a charity organisation.
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Life Assurance of 4 times base salary.
- Non-contributory Private Medical Insurance for you, your spouse, and dependants.
- Non-contributory Worldwide Travel Insurance for you, your spouse, and dependants.
- Enhanced Maternity and Paternity Pay.
- Travel benefits including a season ticket loan and a cycle to work scheme.
Work Mode
This is a hybrid role based on a mix of working onsite with clients and working remotely.
Methods is an equal opportunity employer.
