About the Role
This position involves delivering exceptional customer service by handling routine banking transactions, identifying client needs, and referring opportunities to appropriate specialists while maintaining compliance and accuracy.
Responsibilities
- Process deposits, withdrawals, and account transfers efficiently and accurately
- Assist customers with checking and savings account inquiries and servicing
- Verify identification and documentation for financial transactions
- Balance cash drawers at the end of each shift
- Promote bank products and services based on customer needs
- Identify potential sales opportunities and refer to specialized staff
- Resolve customer concerns and escalate when necessary
- Maintain up-to-date knowledge of banking policies and procedures
- Ensure compliance with regulatory requirements during transactions
- Open new accounts following established guidelines
- Educate customers on digital banking tools and resources
- Follow security protocols for handling cash and sensitive information
- Support branch goals through consistent performance and attendance
- Participate in training sessions to enhance product knowledge
- Assist with daily and monthly branch reporting tasks
- Maintain a clean and organized workstation
- Uphold confidentiality of customer financial data
- Collaborate with team members to ensure smooth operations
- Adhere to ethical standards and company policies
- Respond to customer inquiries via phone, in person, or electronically
Compensation
Competitive hourly wage with opportunities for performance-based recognition
Work Arrangement
Onsite
Team
Branch-based team environment with direct supervision and peer collaboration
Why Join Us
- Opportunities for professional growth within the organization
- Supportive work culture focused on customer and employee success
- Comprehensive training to build financial expertise
- Commitment to community engagement and service
Physical Requirements
- Ability to stand for extended periods
- Frequent use of hands for handling documents and cash
- Occasional lifting of light office supplies or equipment
Not available
