Responsibilities
- Provide on-call support for the Unisys 2200 application platform as part of a rotating team to ensure continuous coverage and team well-being.
- Adhere to client-established protocols for managing incidents, change requests, testing cycles, and production deployments.
- Monitor mainframe database operations to maintain data accuracy and system reliability.
- Evaluate and categorize incidents to determine whether they stem from system software or application-level issues.
- Apply approved fixes and work within formal change management processes to deploy solutions promptly.
- Support the development and enhancement of technical documentation and organizational knowledge resources.
- Inform leadership about emerging technology trends and their potential effects on the application infrastructure.
Benefits
- Comprehensive medical, dental, and vision insurance coverage for employees.
- Generous paid time off and 15 company-recognized holidays annually.
- 401k retirement plan with employer contributions.
- Paid leave for new parents.
- Emphasis on work-life balance and employee well-being.
- Opportunities for professional development in an innovative environment with access to entrepreneurial initiatives.
- Inclusive global workplace culture supported by employee-led resource groups including S4 Melanin, Pride.Monks, and Cultura.Monks.
- Commitment to diversity, equity, inclusion, and environmental sustainability, aligned with The Climate Pledge.
Other
- Applicant must be a U.S. citizen or lawful permanent resident currently residing in the United States.
- This position is governed by the Return to Office (RTO) policy. Employees living within commuting distance of an office location are required to work on-site a specified number of days per week, as defined by the current RTO guidelines, which may be updated periodically.
