Tasq Staffing Solutions, Inc. is hiring an UK Culture Coach - UK Financial Collections (Quezon City) | Onsite

Work Arrangement: 100% Onsite ( Quezon City) Start Date: ASAP Nature of the Account: UK Financial Collections Shift Schedule | Rest days: Shifting schedules, UK time Educational Requirement: • Finished at least 2 years in college without back subject/s Non-negotiable Requirements: • With at least 3 consecutive years of recent tenure in a UK Financial account — any LOB, regardless of rank. • Certifications: Diversity, equity, and inclusion certifications or cultural competency training is desirable Responsibilities: • Coaching & Development: Deliver insightful and structured feedback through call monitoring, performance metrics, and quality audits to help team members grow. • Training Delivery: Lead engaging new hire orientations and training sessions covering process knowledge, product expertise, and compliance essentials. • Cultural Orientation: Welcome new hires by immersing them in our company policies, code of conduct, and key insights into US/customer behaviors. • Performance Management: Track, analyze, and report on trainee and agent performance, proactively identifying opportunities for growth and improvement. • Collaboration: Partner closely with Operations, Quality Assurance (QA), and stakeholders to ensure coaching strategies are aligned and effective.