Responsibilities
- Provide structured and meaningful feedback using call reviews, performance data, and quality evaluations to support agent development.
- Conduct interactive training sessions and onboarding for new hires, covering procedures, product details, and compliance requirements.
- Introduce new team members to organizational policies, ethical standards, and key aspects of US and customer behavior patterns.
- Monitor, evaluate, and report on performance metrics for trainees and agents, identifying areas for skill enhancement and growth.
- Work closely with Operations, Quality Assurance, and other stakeholders to align coaching methods with operational goals.
Work Arrangement
onsite
Other
- Start Date: ASAP
- Shift Schedule | Rest days: Shifting schedules, UK time
