About the Role
The senior waiter will lead table service operations, mentor junior staff, manage guest relations, and maintain service excellence during peak hours.
Responsibilities
- Oversee table setup and dining area presentation before each service
- Greet guests promptly and provide warm, professional hospitality
- Take accurate food and beverage orders using digital systems
- Coordinate with kitchen staff to ensure timely order delivery
- Handle guest inquiries and special requests efficiently
- Resolve service issues with discretion and diplomacy
- Train and guide new wait staff on service protocols
- Monitor service pace to maintain guest satisfaction
- Inspect table cleanliness and reset between guests
- Maintain knowledge of menu items, ingredients, and preparation methods
- Recommend dishes and beverages based on guest preferences
- Ensure compliance with health and safety regulations
- Assist in inventory management for dining supplies
- Report equipment issues or maintenance needs
- Uphold brand standards for guest interaction and presentation
- Participate in pre-service team briefings
- Support smooth service flow during high-traffic periods
- Maintain professional appearance and grooming standards
- Handle cash and digital payments accurately
- Promote special offers and seasonal menu items
- Escalate guest concerns to management when needed
- Contribute to a positive team environment
- Ensure consistent service quality across all tables
- Follow established procedures for handling guest complaints
- Assist in organizing private dining events
Compensation
Competitive salary with service incentives and performance bonuses
Work Arrangement
Full-time, rotational shifts including evenings and weekends
Team
Part of a dynamic dining service team in a premium hospitality setting
Uniform and Grooming Standards
Applicants must maintain a polished appearance in line with service expectations, including adherence to uniform guidelines, neat grooming, and appropriate footwear for long shifts.
Career Development
Opportunities for advancement into supervisory or training roles are available based on performance and leadership potential.
Available for qualified candidates requiring work authorization
