Ten Group is hiring a Travel Concierge - Trilingual Speaker for a full remote position in Malaysia. As a Virtual Travel Consultant specializing in Lifestyle Management, you will be responsible for creating exceptional travel experiences for our global members, ensuring top-tier service and satisfaction.
What You'll Do
- Fulfill leisure travel requests for global members.
- Handle scheduled, no-frills, and chartered flight-only requests, including a high volume of first and business-class bookings.
- Provide service that ensures exceptional member satisfaction and encourages repeat usage of concierge services.
What We're Looking For
- Proven expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
- Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes.
- A deep enthusiasm for a wide variety of leisure and city destinations.
- A strong track record of creating bespoke luxury holidays for high-net-worth clients.
- Dedication to delivering exceptional customer satisfaction.
- Ability to act with tact, diplomacy, and problem-solving finesse.
- Superb attention to detail, even under pressure.
- Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
- Self-motivation, initiative, and drive to excel.
- Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor.
- Strong team player with excellent interpersonal and communication abilities.
- Fluency in English, Mandarin, and Cantonese, both written and spoken.
- Adaptability to change and evolving environments.
- Ability to work independently while demonstrating accountability.
- Flexibility to work shifts between 07:00-22:00 local time, Monday to Sunday, including Public Holidays.
- Located anywhere in Malaysia with a secure home office free from distractions.
- Internet service meeting minimum requirements.
Nice to Have
- Hands-on experience as a Cruise Specialist within a travel agency.
- Proficiency with GDS booking technology, preferably Amadeus.
Technical Stack
- GDS booking technology, preferably Amadeus
- Job management systems
Team & Environment
You will join our APAC team as part of a global team with over 1300+ employees. Our culture puts people at the heart of the business with recognition and reward. We encourage staff to incorporate their aspirations into their career and are dedicated to an inclusive work environment with diversity at our core.
Benefits & Compensation
- Competitive salary depending on experience, plus performance-based bonus.
- Annual Internet Allowance: MYR 2,400.
- Competitive paid time off package, including a volunteer day.
- One (1) month paid Sabbatical after every 5 years of Service.
- Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work.
- Access to travel and entertainment discounts.
- Health & Life Insurance.
Work Mode
This is a full remote position. You must be located within Malaysian borders with a suitable home office setup.
All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
