Responsibilities
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Queries can be of a technical & non-technical nature.
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
Requirements
- 1 year of International Voice experience
- Candidates with international customer support experience in voice, email and chat
- Proficient with English and have good written & verbal communication skills
- Flexibility & availability for rotational shifts and week offs to cover hours of operations
- Must possess logical, reasoning, and problem-solving skills
- Candidate must have their own computer with Windows 8.1 or above
- Mandatory hi-speed broadband connection
Nice to Have
- UPS/power backup solution if possible
- Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes
Additional Information
- Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)
- Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs
- Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes
