Responsibilities
- Listen to and resolve customer issues
- Use systems and technology to manage accounts
- Identify sales opportunities and apply sales skills to upgrade customers
- Explain and position products and processes during customer interactions
- Escalate customer dissatisfaction appropriately
- Ensure first call resolution through problem-solving and effective call handling
Benefits
- Paid Time Off: Earn PTO and paid holidays
- Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes including electronics, dream vacations, and sometimes cars
- Health Benefits: Full-time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days; options vary by location
- Retirement Savings: Secure your future with retirement savings programs where available
- Disability Insurance: Short-term disability coverage available
- Life Insurance: Access life insurance options
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: Focus on internal promotions with significant advancement opportunities
- Paid Training: Learn new skills while earning a paycheck
- Fun, Engaging Work Environment: Team-oriented culture fostering collaboration and engagement
- Casual Dress Code: Be comfortable while you work
Compensation
Not specified
Work Arrangement
Hybrid
Team
Not specified
Other
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
- This job operates in a professional office environment. The employee will be largely sedentary and required to sit or stand for long periods while using a computer and telephone headset.
- The employee will be regularly required to operate a computer and other office equipment including a phone, copier, and printer.
- The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds.
Not specified
